Patient Rights & Responsibilities
PFÜTZNER Science & Health Institute Pfutzner, is committed to supporting and protecting the fundamental human, civil, constitutional and statutory rights of each individual patient.
Patient Rights
  1. Considerate and respectful care, and to be made comfortable. You have the right to respect for cultural, psychosocial, spiritual, and personal values, beliefs and preferences.
  2. Have a family member (or other representative of your choosing) and your own physician notified promptly of your treatment status.
  3. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery, and outcomes of care (including unanticipated outcomes) in terms you can understand.
  5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent  include a description of the procedure or treatment, alternate courses of treatment, and the risks involved in each.
  6. Request or refuse treatment. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services.
  7. Be advised, if the physician proposes to engage in or perform human experimentation affecting your care or treatment, you have the right to refuse to participate in such research projects.
  8. Reasonable responses to any reasonable requests made for service.
  9. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
  10. Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment.
  11. Reasonable continuity of care, and to know in advance the time and location of appointments, as well as the identity of the persons providing the care.
  12. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following the end of the treatment.
  13. No visitors are allowed.
  14. The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility.
Patient Responsibilities
  1. Providing complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required.
  2. Providing, to the best of your knowledge, complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters relating to your health, including perceived safety risks.
  3. Ensure that the hospital has a copy of your Advance Directives.
  4. Reporting perceived risks in your care and unexpected changes in your condition to your physician.
  5. Reporting whether you clearly understand your treatment plan and what is expected of you. You are expected to ask questions when you do not understand information or instructions.
  6. Following the treatment plan recommended by your physician. This may include following the instructions of nurses and other health care providers as they carry out the coordinated plan of care, implement your doctor’s orders, and enforce the applicable hospital rules and regulations. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor.
  7. Your actions and outcomes if you refuse treatment or do not follow your physician’s orders for care and treatment.
  8. You are responsible for keeping appointments, and, when you are unable to do so, for notifying your physician or the hospital (for any reason).
  9. Assuring that your health care financial obligations are fulfilled as promptly as possible.
  10. Following hospital rules and regulations affecting patient care and conduct and for assisting in the control of noise and the number of visitors.
  11. Being considerate of the rights of others by treating hospital staff, other patients and visitors with courtesy and respect.
  12. Being respectful of the property of other persons and the hospital.
  13. By leaving valuables at home and only bringing necessary items for your hospital stay.